Organisation Guide
Use the Organisation section to manage team access, shared orders, billing visibility, and organisation settings.
Where to Find It
Open Organisation from the customer portal sidebar (available when your account is in an organisation).
Organisation Profile
- Update organisation name.
- Set billing contact name and email.
- Keep organisation details current for invoicing and support workflows.
User Management
- Invite members with a 7-day invite code.
- Assign invite role as admin or member.
- Remove members when staffing changes occur.
Organisation Roles
Owner
- Full administrative control of the organisation.
- Can invite members as admin or member.
- Can remove members (except the current owner record).
- Can change member roles between admin and member.
- Can transfer ownership to another organisation member.
Admin
- Can manage organisation profile updates.
- Can invite and remove members (except owner-specific actions).
- Can view organisation audit log entries.
- Cannot transfer ownership or change member roles.
Member
- Can access organisation pages such as users, orders, and billing.
- Cannot perform admin-only actions (invites, removals, or role/ownership changes).
Note: Owners must transfer ownership before leaving the organisation.
Orders
- View organisation-managed orders and deployment status.
- Search by tracking ID, email, or event label.
- Filter by event label and status.
- Sort by date, event label, or amount.
- Edit event labels for organization orders.
Billing
- Review billing-related information for organisation orders.
- Track paid orders and active subscriptions for your organisation.
Tax-Exempt Checkout
- Tax exemption is enabled by Portal Admin verification, not during self-service checkout.
- Before purchase, contact [email protected] to request tax-exempt verification.
- After verification, qualifying organization checkouts are marked for Stripe tax-exempt processing automatically.
Audit Log
- Available to organisation owners and admins.
- Filter by action type and success/failed status.
- Review member and order-related activity in one feed.